When a system is stable, telling the worker about mistakes is only tampering.
W. EDWARDS DEMINGProfit in business comes from repeat customers.
More W. Edwards Deming Quotes
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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I am forever learning and changing.
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No one knows the cost of a defective product – don’t tell me you do.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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We are here to make another world.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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The sure way to increase productivity is to better administrate man and machine.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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You can not define being exactly on time.
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It is not necessary to change. Survival is not mandatory.
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Quality is everyone’s responsibility.
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If you do not know how to ask the right question, you discover nothing.
W. EDWARDS DEMING