You can not define being exactly on time.
W. EDWARDS DEMINGProfit in business comes from repeat customers.
More W. Edwards Deming Quotes
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Lack of knowledge… that is the problem.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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You should not ask questions without knowledge.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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Whenever there is fear, you will get wrong figures.
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The big problems are where people don’t realise they have one in the first place.
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In 1945, the world was in a shambles. American companies had no competition.
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When a system is stable, telling the worker about mistakes is only tampering.
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Profit in business comes from repeat customers.
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Export anything to a friendly country except American management.
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Quality is everyone’s responsibility.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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It is not enough to do your best; you must know what to do, and then do your best.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
W. EDWARDS DEMING






