If you can’t describe what you are doing as a process, you don’t know what you’re doing.
W. EDWARDS DEMINGProfit in business comes from repeat customers.
More W. Edwards Deming Quotes
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Profit in business comes from repeat customers.
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Export anything to a friendly country except American management.
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Whenever there is fear, you will get wrong figures.
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Any manager can do well in an expanding market.
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Quality is everyone’s responsibility.
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We are here to make another world.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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Learning is not compulsory… neither is survival.
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All anyone asks for is a chance to work with pride.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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The prevailing system of management has crushed fun out of the workplace.
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If you do not know how to ask the right question, you discover nothing.
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The big problems are where people don’t realise they have one in the first place.
W. EDWARDS DEMING