Profit in business comes from repeat customers.
W. EDWARDS DEMINGProfit in business comes from repeat customers.
More W. Edwards Deming Quotes
-
-
Whenever there is fear, you will get wrong figures.
W. EDWARDS DEMING -
The emphasis should be on why we do a job.
W. EDWARDS DEMING -
Lack of knowledge… that is the problem.
W. EDWARDS DEMING -
Quality’ means what will sell and do a customer some good – at least try to.
W. EDWARDS DEMING -
The sure way to increase productivity is to better administrate man and machine.
W. EDWARDS DEMING -
The big problems are where people don’t realise they have one in the first place.
W. EDWARDS DEMING -
People don’t like to make mistakes.
W. EDWARDS DEMING -
No one knows the cost of a defective product – don’t tell me you do.
W. EDWARDS DEMING -
Learning is not compulsory… neither is survival.
W. EDWARDS DEMING -
A bad system will beat a good person every time.
W. EDWARDS DEMING -
In 1945, the world was in a shambles. American companies had no competition.
W. EDWARDS DEMING -
Any manager can do well in an expanding market.
W. EDWARDS DEMING -
A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
W. EDWARDS DEMING -
American management thinks that they can just copy from Japan. But they don’t know what to copy.
W. EDWARDS DEMING -
Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
W. EDWARDS DEMING