American management thinks that they can just copy from Japan. But they don’t know what to copy.
W. EDWARDS DEMINGProfit in business comes from repeat customers.
More W. Edwards Deming Quotes
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It is not necessary to change. Survival is not mandatory.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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You can not define being exactly on time.
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People don’t like to make mistakes.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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I am forever learning and changing.
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Whenever there is fear, you will get wrong figures.
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Quality is pride of workmanship.
W. EDWARDS DEMING -
The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
W. EDWARDS DEMING -
A bad system will beat a good person every time.
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In 1945, the world was in a shambles. American companies had no competition.
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You should not ask questions without knowledge.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
W. EDWARDS DEMING