Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
TONY HSIEHYour personal core values define who you are, and a company’s core values ultimately define the company’s character and brand. For individuals, character is destiny. For organizations, culture is destiny.
More Tony Hsieh Quotes
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Help shape the stories that people are telling about you.
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Zappos is a customer service company that just happens to sell shoes.
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If there are too many competitors, even if you’re the best it’s a lot harder to win.
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Just figure out what your personal values are then just make those the corporate values.
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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
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If you’re worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.
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Whatever you are thinking, think bigger.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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The biggest (and hardest) lesson I’ve learned in life is that the external world is just a reflection of the world within.
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The best leaders are servant leaders – they serve those they lead.
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The best businesses are really ones that can combine passion, profits, and purpose.
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Problems are just mile markers. Each one we pass means we’ve gotten better.
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We asked ourselves what we wanted this company to stand for. We didn’t want to just sell shoes. I wasn’t even into shoes – but I was passionate about customer service.
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If someone is self-aware, then they can always continue to grow. If they’re not self-aware, I think it’s harder for them to evolve or adapt beyond who they already are.
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