We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
TONY HSIEHYour personal core values define who you are, and a company’s core values ultimately define the company’s character and brand. For individuals, character is destiny. For organizations, culture is destiny.
More Tony Hsieh Quotes
-
-
Get the culture right, and everything else just falls into place.
TONY HSIEH -
A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it’s harder to turn quickly.
TONY HSIEH -
Most companies are very quick to hire and slow to fire, when really it should be the other way around.
TONY HSIEH -
Don’t play games that you don’t understand, even if you see lots of other people making money from them.
TONY HSIEH -
Customer service shouldn’t just be A department, it should be the entire company.
TONY HSIEH -
Don’t be cocky. Don’t be flashy. There’s always someone better than you.
TONY HSIEH -
Envision, create, and believe in your own universe, and the universe will form around you.
TONY HSIEH -
Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
TONY HSIEH -
Your culture is your brand.
TONY HSIEH -
Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it’s not what you say or what you do, but how you make people feel that matters the most.
TONY HSIEH -
I made a list of the happiest periods of my life & I realized that none of them involve money.
TONY HSIEH -
The brand is just a lagging indicator of a company’s culture.
TONY HSIEH -
Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
TONY HSIEH -
Problems are just mile markers. Each one we pass means we’ve gotten better.
TONY HSIEH -
Success is getting to a point where you’d be truly OK with losing everything you have and starting over.
TONY HSIEH