I think the most important thing is just if you hire people whose personal values match the corporate core values – and not just the stated ones.
TONY HSIEHI think the most important thing is just if you hire people whose personal values match the corporate core values – and not just the stated ones.
More Tony Hsieh Quotes
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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Success is getting to a point where you’d be truly OK with losing everything you have and starting over.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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Whatever you are thinking, think bigger.
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Don’t be cocky. Don’t be flashy. There’s always someone better than you.
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The biggest (and hardest) lesson I’ve learned in life is that the external world is just a reflection of the world within.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it’s when things are going well it covers up a lot of mistakes and bad decisions because you’re growing so quickly.
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Money alone isn’t enough to bring happiness… happiness is when you’re actually truly ok with losing everything you have.
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Chase the vision, not the money, the money will end up following you.
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Our customers call and e-mail us to say that’s how it feels when a Zappos box arrives. And that’s how we view this company.
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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
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Zappos is a customer service company that just happens to sell shoes.
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Your personal core values define who you are, and a company’s core values ultimately define the company’s character and brand. For individuals, character is destiny. For organizations, culture is destiny.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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Most innovation comes from outside your industry applied to your own
TONY HSIEH