Most companies are very quick to hire and slow to fire, when really it should be the other way around.
TONY HSIEHBe true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
More Tony Hsieh Quotes
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SEO expertise is a core need for today’s online businesses.
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Inspire other communities and cities to reinvent themselves.
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I believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
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A great brand is a story that never stops unfolding.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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Zappos is a customer service company that just happens to sell shoes.
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Envision, create, and believe in your own universe, and the universe will form around you.
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Don’t play games that you don’t understand, even if you see lots of other people making money from them.
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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
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Stop chasing the money and start chasing the passion.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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Success is getting to a point where you’d be truly OK with losing everything you have and starting over.
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