Zappos is a customer service company that just happens to sell shoes.
TONY HSIEHZappos is a customer service company that just happens to sell shoes.
TONY HSIEHThe best leaders are servant leaders – they serve those they lead.
TONY HSIEHBusiness is all about learning to balance the short-term, medium-term and long-term and I think it’s when things are going well it covers up a lot of mistakes and bad decisions because you’re growing so quickly.
TONY HSIEHWe asked ourselves what we wanted this company to stand for. We didn’t want to just sell shoes. I wasn’t even into shoes – but I was passionate about customer service.
TONY HSIEHThe biggest (and hardest) lesson I’ve learned in life is that the external world is just a reflection of the world within.
TONY HSIEHThe brand is just a lagging indicator of a company’s culture.
TONY HSIEHHappiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
TONY HSIEHBe true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
TONY HSIEHThe best businesses are really ones that can combine passion, profits, and purpose.
TONY HSIEHThe ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn’t based on external factors.
TONY HSIEHOur customers call and e-mail us to say that’s how it feels when a Zappos box arrives. And that’s how we view this company.
TONY HSIEHOpen, honest communication is the best foundation for any relationship, but remember that at the end of the day it’s not what you say or what you do, but how you make people feel that matters the most.
TONY HSIEHA bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it’s harder to turn quickly.
TONY HSIEHIf you’re worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
TONY HSIEHDon’t be cocky. Don’t be flashy. There’s always someone better than you.
TONY HSIEHI believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
TONY HSIEH