Most companies are very quick to hire and slow to fire, when really it should be the other way around.
TONY HSIEHYour culture is your brand.
More Tony Hsieh Quotes
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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Whatever you are thinking, think bigger.
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Stop chasing the money and start chasing the passion.
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If there are too many competitors, even if you’re the best it’s a lot harder to win.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn’t based on external factors.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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Customer service shouldn’t just be A department, it should be the entire company.
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Our customers call and e-mail us to say that’s how it feels when a Zappos box arrives. And that’s how we view this company.
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What’s the best way to build a brand for the long term? In a word: culture.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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Money alone isn’t enough to bring happiness… happiness is when you’re actually truly ok with losing everything you have.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it’s a skill that you can apply in life in general, whether you end up in computer science or not.
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Whatever you’re thinking, think bigger.
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Envision, create, and believe in your own universe, and the universe will form around you.
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