A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it’s harder to turn quickly.
TONY HSIEHA bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it’s harder to turn quickly.
More Tony Hsieh Quotes
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I believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
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Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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It doesn’t cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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Get the culture right, and everything else just falls into place.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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The brand is just a lagging indicator of a company’s culture.
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If you’re worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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Don’t be cocky. Don’t be flashy. There’s always someone better than you.
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Help inspire people to realize they are capable of changing the world.
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The best businesses are really ones that can combine passion, profits, and purpose.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it’s when things are going well it covers up a lot of mistakes and bad decisions because you’re growing so quickly.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.
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Without conscious and deliberate effort, inertia always wins.
TONY HSIEH