If you’re worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
TONY HSIEHIf you’re worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
TONY HSIEHWhatever you’re thinking, think bigger.
TONY HSIEHDon’t be cocky. Don’t be flashy. There’s always someone better than you.
TONY HSIEHIf there are too many competitors, even if you’re the best it’s a lot harder to win.
TONY HSIEHOur customers call and e-mail us to say that’s how it feels when a Zappos box arrives. And that’s how we view this company.
TONY HSIEHI believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
TONY HSIEHHappiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
TONY HSIEHWe asked ourselves what we wanted this company to stand for. We didn’t want to just sell shoes. I wasn’t even into shoes – but I was passionate about customer service.
TONY HSIEHBusinesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.
TONY HSIEHIf someone is self-aware, then they can always continue to grow. If they’re not self-aware, I think it’s harder for them to evolve or adapt beyond who they already are.
TONY HSIEHYour culture is your brand.
TONY HSIEHWhatever you are thinking, think bigger.
TONY HSIEHMost innovation comes from outside your industry applied to your own
TONY HSIEHIf you’re focused on the friendship as its own reward, serendipitous stuff just happens. I know that sounds weird, but I can tell you for our 12 years of existence, it’s actually how a lot of stuff happens.
TONY HSIEHI’d rather spend money on things that improve the customer experience than on marketing.
TONY HSIEHI thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
TONY HSIEH