Zappos is a customer service company that just happens to sell shoes.
TONY HSIEHIf you’re worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
More Tony Hsieh Quotes
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Inspire other communities and cities to reinvent themselves.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.
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Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn’t based on external factors.
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Stop chasing the money and start chasing the passion.
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If someone is self-aware, then they can always continue to grow. If they’re not self-aware, I think it’s harder for them to evolve or adapt beyond who they already are.
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SEO expertise is a core need for today’s online businesses.
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The brand is just a lagging indicator of a company’s culture.
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Success is getting to a point where you’d be truly OK with losing everything you have and starting over.
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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Your personal core values define who you are, and a company’s core values ultimately define the company’s character and brand. For individuals, character is destiny. For organizations, culture is destiny.
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Problems are just mile markers. Each one we pass means we’ve gotten better.
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I believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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Your brand is your culture.
TONY HSIEH






