The brand is just a lagging indicator of a company’s culture.
TONY HSIEHIf you’re worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
More Tony Hsieh Quotes
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For individuals, character is destiny. For organizations, culture is destiny.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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If you’re worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn’t based on external factors.
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Our customers call and e-mail us to say that’s how it feels when a Zappos box arrives. And that’s how we view this company.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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It doesn’t cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it’s not what you say or what you do, but how you make people feel that matters the most.
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Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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Just figure out what your personal values are then just make those the corporate values.
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I believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it’s a skill that you can apply in life in general, whether you end up in computer science or not.
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Stop chasing the money and start chasing the passion.
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What’s the best way to build a brand for the long term? In a word: culture.
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