Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
TONY HSIEHIf you’re worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
More Tony Hsieh Quotes
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I’d rather spend money on things that improve the customer experience than on marketing.
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SEO expertise is a core need for today’s online businesses.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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Success is getting to a point where you’d be truly OK with losing everything you have and starting over.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn’t based on external factors.
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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
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I believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
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The best leaders are servant leaders – they serve those they lead.
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Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
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Most innovation comes from outside your industry applied to your own
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Hopefully 10 years from now people won’t even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.
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The biggest (and hardest) lesson I’ve learned in life is that the external world is just a reflection of the world within.
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Without conscious and deliberate effort, inertia always wins.
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Help inspire people to realize they are capable of changing the world.
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To never forget that the most important thing in life is the quality of life we lead.
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