Hopefully 10 years from now people won’t even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.
TONY HSIEHIf you’re worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
More Tony Hsieh Quotes
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There’s a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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What’s the best way to build a brand for the long term? In a word: culture.
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The biggest (and hardest) lesson I’ve learned in life is that the external world is just a reflection of the world within.
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Help inspire people to realize they are capable of changing the world.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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Good businesses generate missions to drive their profits. Great businesses generate profits to drive their missions.
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If you’re worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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Zappos is a customer service company that just happens to sell shoes.
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Things are never as bad or as good as they seem.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
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A great brand is a story that never stops unfolding.
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Twitter is like hugging. Just because it’s hard to measure the return on investment doesn’t mean there isn’t value there.
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
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Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
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