Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
TONY HSIEHOur belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
More Tony Hsieh Quotes
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The best leaders are servant leaders – they serve those they lead.
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I believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn’t based on external factors.
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Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?
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Success is getting to a point where you’d be truly OK with losing everything you have and starting over.
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Problems are just mile markers. Each one we pass means we’ve gotten better.
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Your culture is your brand.
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Stop chasing the money and start chasing the passion.
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Have fun. The game is a lot more enjoyable when you’re trying to do more than just make money.
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Hopefully 10 years from now people won’t even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.
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To never forget that the most important thing in life is the quality of life we lead.
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SEO expertise is a core need for today’s online businesses.
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If someone is self-aware, then they can always continue to grow. If they’re not self-aware, I think it’s harder for them to evolve or adapt beyond who they already are.
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The brand is just a lagging indicator of a company’s culture.
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Twitter is like hugging. Just because it’s hard to measure the return on investment doesn’t mean there isn’t value there.
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