Learn by doing. Theory is nice, but nothing replaces actual experience.
TONY HSIEHOur belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
More Tony Hsieh Quotes
-
-
Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
TONY HSIEH -
Most innovation comes from outside your industry applied to your own
TONY HSIEH -
We asked ourselves what we wanted this company to stand for. We didn’t want to just sell shoes. I wasn’t even into shoes – but I was passionate about customer service.
TONY HSIEH -
Help inspire people to realize they are capable of changing the world.
TONY HSIEH -
Your brand is your culture.
TONY HSIEH -
If there are too many competitors, even if you’re the best it’s a lot harder to win.
TONY HSIEH -
For individuals, character is destiny. For organizations, culture is destiny.
TONY HSIEH -
Our customers call and e-mail us to say that’s how it feels when a Zappos box arrives. And that’s how we view this company.
TONY HSIEH -
There’s a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
TONY HSIEH -
Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
TONY HSIEH -
A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it’s harder to turn quickly.
TONY HSIEH -
The best leaders are servant leaders – they serve those they lead.
TONY HSIEH -
Have fun. The game is a lot more enjoyable when you’re trying to do more than just make money.
TONY HSIEH -
I made a list of the happiest periods of my life & I realized that none of them involve money.
TONY HSIEH -
A great brand is a story that never stops unfolding.
TONY HSIEH






