Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
TONY HSIEHLearn by doing. Theory is nice, but nothing replaces actual experience.
More Tony Hsieh Quotes
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Just figure out what your personal values are then just make those the corporate values.
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Stop chasing the money and start chasing the passion.
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Things are never as bad or as good as they seem.
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Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it’s not what you say or what you do, but how you make people feel that matters the most.
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Chase the vision, not the money, the money will end up following you.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.
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Don’t be cocky. Don’t be flashy. There’s always someone better than you.
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The best leaders are servant leaders – they serve those they lead.
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Zappos is a customer service company that just happens to sell shoes.
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Don’t play games that you don’t understand, even if you see lots of other people making money from them.
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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Whatever you are thinking, think bigger.
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Without conscious and deliberate effort, inertia always wins.
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Whatever you’re thinking, think bigger.
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For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
TONY HSIEH






