Organizations exist to serve. Period. Leaders live to serve. Period.
TOM PETERSThe common wisdom is that … managers have to learn to motivate people. Nonsense. Employees bring their own motivation.
More Tom Peters Quotes
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David Ogilvy contends that the greatest ad copywriters are marked by an insatiable curiosity ‘about every subject under the sun.’
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Dot the i’s, cross the t’s, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
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The workplace revolution that transformed the lives of blue-collar workers in the 1970s and 1980s is finally reaching the offices and cubicles of the white-collar workers.
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If no one is pissed-off with you then you are dead but just haven’t figured it out yet.
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What have you done lately – this week – to make yourself stand out? What would your colleagues or your customers say is your greatest and clearest strength? Your most noteworthy (as in, worthy of note) personal trait?
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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
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The top athletes are consummate pros who work obsessively at their craft. Approach yours the same way.
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Have you set high standards in the past that make it clear what level of performance you demand?
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Swipe from the best, then adapt.
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Smile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul feel better.
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What you decide not to do is probably more important that what you decide to do.
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Listen to Everyone. Ideas come from everywhere
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I think it’s wonderful to save the world, but you need to be part of the world, too.
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Entrepreneurs have no memories. They take on the world with a completely fresh view.
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…high end does not necessarily equal high price. It’s a matter of attitude.
TOM PETERS