Treat the customer as an appreciating asset.
TOM PETERSThe common wisdom is that … managers have to learn to motivate people. Nonsense. Employees bring their own motivation.
More Tom Peters Quotes
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How do you achieve excellence?…Stop doing non-excellent stuff!
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Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.
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All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.
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Knowing when to take your losses is an essential part of eventual success.
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Some people have argued that listening to a work of literature does not really promote literacy in the same way that reading does.
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Print-based libraries developed in an age of scarce printed resources.
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Progress is mostly the product of rogues.
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What gets measured gets done.
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Integrity may be about little things as much or more than big ones.
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If you love your company and love what you do, you will serve your customers better-period!
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The delivery and presentation media are important, and each format has its advantages and disadvantages, but ultimately I just want to read what I want to read, when and where I want.
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Excellent firms don’t believe in excellence – only in constant improvement and constant change.
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Listen while you can, so that you can lead when you must.
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Execution Excellence! (Show up on time! Leave last!)
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The good news – and it is largely good news – is that everyone has a chance to stand out. Everyone has a chance to learn, improve, and build up their skills. Everyone has a chance to be a brand worthy of remark
TOM PETERS