Bold botches are to be cherished.
TOM PETERSIf future competitiveness depends on treating people as an important part of the institution, the least respectful thing I can imagine doing to a human being is asking him to urinate in a cup.
More Tom Peters Quotes
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Organizations exist to serve. Period. Leaders live to serve. Period.
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The worse things get, typically, the more they dig in their heels and defend yesterday’s turf.
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Divas do it, golfers do it, pilots do it, violists do it, sprinters do it, soldiers do it, surgeons do it, astronauts do it…only business people think it isn’t necessary to train.
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As a consumer, you want to associate with brands whose powerful presence creates a halo effect that rubs off on you.
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The good news – and it is largely good news – is that everyone has a chance to stand out. Everyone has a chance to learn, improve, and build up their skills. Everyone has a chance to be a brand worthy of remark
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The company’s most urgent task is to learn to welcome, beg for, demand – innovation from everyone.
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And remember: Everything in business is a paradox. To be excellent, you have to be consistent. When you’re consistent, you’re vulnerable to attack. Yes, it’s a paradox. Now deal with it!
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Mistakes are life. Mistakes are not to be tolerated…they are to be encouraged. The bigger the better.
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If your company has a clean-desk policy, the company is nuts and you’re nuts to stay there.
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I’m fundamentally not interested in the Fortune 500 companies – in US, Mexico, anywhere. The real backbones of economic growth are small and medium businesses.
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Something mysterious happens to a curious, fully engaged mind – and it happens as often as not, subconsciously. Strange little sparks are set off, connections made, insights triggered
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I don’t want the 35-year-olds in my audience to think of me as as ‘pops’ giving the kind of advice that only 65-year-olds can understand.
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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
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Hire disrespectful people.
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TRUST, not technology, is the issue of the decade.
TOM PETERS