If future competitiveness depends on treating people as an important part of the institution, the least respectful thing I can imagine doing to a human being is asking him to urinate in a cup.
TOM PETERSAlmost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures.
More Tom Peters Quotes
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The simple act of paying positive attention to people has a great deal to do with productivity.
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We often hear that the digital age has resulted in a devaluing of time, space, and place. But I wonder if theseclaims are exaggerated.
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Mistakes are life. Mistakes are not to be tolerated…they are to be encouraged. The bigger the better.
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Entrepreneurs have no memories. They take on the world with a completely fresh view.
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As a consumer, you want to associate with brands whose powerful presence creates a halo effect that rubs off on you.
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All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.
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Effective listening is a professional achievement-achieved only through hard work.
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Gandhi and Mandela and Churchill and JFK and Reagan and Thatcher and Sarkozy and Franklin and Washington set the tone to an incredible degree-their “personal style” was their “brand.” (“It” starts with personal style of the tip-top leadership team.
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Knowing when to take your losses is an essential part of eventual success.
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But there’s no substitute for getting smarter faster. And the way you get smarter is to screw around vigorously. Try stuff. See what works. See what fails miserably. Learn. Rinse. Repeat.
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If your company has a clean-desk policy, the company is nuts and you’re nuts to stay there.
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The day firing becomes easy is the day to fire yourself.
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It may be primarily property taxes in the case of a public library, or state taxes and tuition in the case of an academic library at a public university, but the funding sources of most libraries continue to have a strong geographic component.
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You can’t live life without an eraser.
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The best leaders are the best notetakers, best askers, and best learners.
TOM PETERS