Don’t let the vision be shot through with holes, but be damn sure some of your best and brightest are shooting at it — with bazookas as well as sniper’s rifles.
TOM PETERSPublic Speaking is a skill that can be studied, polished, perfected. Not only can you get good at it, you can get damn good at it and it makes a heck of a difference.
More Tom Peters Quotes
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Like it or not – and often we don’t – power is a pervasive phenomenon. From midnight decisions in the Oval Office that risk the lives of young Americans to quarrels over the kitchen table, power is part of every human equation.
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Divas do it, golfers do it, pilots do it, violists do it, sprinters do it, soldiers do it, surgeons do it, astronauts do it…only business people think it isn’t necessary to train.
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Treat the customer as an appreciating asset.
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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We’re going to see leadership emerge as the most important element of business – the attribute that is highest in demand and shortest in supply.
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You can’t think your way out of a box; you’ve got to act.
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How do you achieve excellence?…Stop doing non-excellent stuff!
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David Ogilvy contends that the greatest ad copywriters are marked by an insatiable curiosity ‘about every subject under the sun.’
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Even a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.
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If no one is pissed-off with you then you are dead but just haven’t figured it out yet.
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Lists simplify, clarify, edify.
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It doesn’t matter what product or service you’re offering; there is unlimited ability to improve the quality of anything.
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Usage tends to be global, while funding tends tobe local. When we allow it to happen, usage of a digital library is remarkably diverse and widespread.
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Rewards should go to teams as a whole.
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What you decide not to do is probably more important that what you decide to do.
TOM PETERS