Confidence means non-paralysis, a willingness to act, and act decisively, to start new things and cut failing ventures off.
TOM PETERSMastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse.
More Tom Peters Quotes
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Excellent firms don’t believe in excellence – only in constant improvement and constant change.
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Hire attitude train skills.
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The principal reason, invariably, most “successful” giant companies rather quickly become also-rans, or just amorphous blobs on the competitive landscape, is their failure to re-tool in anything like a fundamental way. In fact,
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Authority never matches responsibility. That’s one of the great myths and delusions of all times. Winning managers and individual performers at all levels know that effectiveness means building your own network and creating your own authority.
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People of all demographic categories and geographic regions will access a good digital library.
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The thing that keeps a business ahead of the competition is excellence in execution.
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We’re going to see leadership emerge as the most important element of business – the attribute that is highest in demand and shortest in supply.
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I think it’s wonderful to save the world, but you need to be part of the world, too.
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I still read quite a few printed books, but if something is available in digital format I do not print it before I read it.
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It may be primarily property taxes in the case of a public library, or state taxes and tuition in the case of an academic library at a public university, but the funding sources of most libraries continue to have a strong geographic component.
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And remember: Everything in business is a paradox. To be excellent, you have to be consistent. When you’re consistent, you’re vulnerable to attack. Yes, it’s a paradox. Now deal with it!
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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Without exception, the dominance and coherence of culture proved to be an essential quality of the excellent companies.
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Business ceases to be work when you’re chasing a dream that has engorged you. (“Work should be more fun than fun” – Noel Coward.) And if the passion isn’t there. then biotech and plumbing will be equal drags.
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Today brands are everything, and all kinds of products and services – from accounting firms to sneaker makers to restaurants – are figuring out how to transcend the narrow boundaries of their categories and become a brand surrounded by a Tommy Hilfiger-like buzz.
TOM PETERS