Hire disrespectful people.
TOM PETERSMastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse.
More Tom Peters Quotes
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The dumbest mistake is viewing design as something you do at the end of the process to ‘tidy up’ the mess, as opposed to understanding it’s a ‘day one’ issue and part of everything.
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A vibrant, rich, growing corpus of public-domain books is a vital public good – similar to parks, the infrastructure of basic services, and other hallmarks of any advanced society.
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Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures.
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Bold botches are to be cherished.
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The simple act of paying positive attention to people has a great deal to do with productivity.
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We often hear that the digital age has resulted in a devaluing of time, space, and place. But I wonder if theseclaims are exaggerated.
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Every managerial act must be seen as an unequivocal support for urgency in pursuit of constant testing, change, and improvement.
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Appreciation, applause, approval, respect – we all love it!
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The thing that keeps a business ahead of the competition is excellence in execution.
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If future competitiveness depends on treating people as an important part of the institution, the least respectful thing I can imagine doing to a human being is asking him to urinate in a cup.
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Mastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse.
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Today brands are everything, and all kinds of products and services – from accounting firms to sneaker makers to restaurants – are figuring out how to transcend the narrow boundaries of their categories and become a brand surrounded by a Tommy Hilfiger-like buzz.
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The best leaders are the best notetakers, best askers, and best learners.
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One simply cannot pay tribute to Stephen Covey without saying at the outset that he was a lovely human being.
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The company’s most urgent task is to learn to welcome, beg for, demand – innovation from everyone.
TOM PETERS