You can only improve what you measure.
TOM PETERSMastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse.
More Tom Peters Quotes
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Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.
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We’re going to see leadership emerge as the most important element of business – the attribute that is highest in demand and shortest in supply.
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Quite simply, no matter how hard you try, no matter how “open” you are, you’ll end up surrounded by “yes people.” It’s hard not to believe people who are repeating your own ideas. Resist the temptation.
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Mastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse.
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Treat the customer as an appreciating asset.
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The workplace revolution that transformed the lives of blue-collar workers in the 1970s and 1980s is finally reaching the offices and cubicles of the white-collar workers.
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Today brands are everything, and all kinds of products and services – from accounting firms to sneaker makers to restaurants – are figuring out how to transcend the narrow boundaries of their categories and become a brand surrounded by a Tommy Hilfiger-like buzz.
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Celebrate what you want to see more of.
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What have you done lately – this week – to make yourself stand out? What would your colleagues or your customers say is your greatest and clearest strength? Your most noteworthy (as in, worthy of note) personal trait?
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Rewards should go to teams as a whole.
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Stop being conned by the old mantra that says, ‘Leaders are cool, managers are dweebs.’ Instead, follow the Peters Principle: Leaders are cool. Managers are cool too!
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Without exception, the dominance and coherence of culture proved to be an essential quality of the excellent companies.
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For me, reading is reading.
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Bold botches are to be cherished.
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Sorry, but those are two of the most profoundly upsetting questions anyone can ask – upsetting because the answer should be obvious: Do what turns you on, not what the statistics say is best.
TOM PETERS