The dumbest mistake is viewing design as something you do at the end of the process to ‘tidy up’ the mess, as opposed to understanding it’s a ‘day one’ issue and part of everything.
TOM PETERSGandhi and Mandela and Churchill and JFK and Reagan and Thatcher and Sarkozy and Franklin and Washington set the tone to an incredible degree-their “personal style” was their “brand.” (“It” starts with personal style of the tip-top leadership team.
More Tom Peters Quotes
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If your company has a clean-desk policy, the company is nuts and you’re nuts to stay there.
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Forget loyalty. Or at least loyalty to one’s corporation. Try loyalty to your Rolodex-your network-instead.
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Life is pretty simple: You do some stuff. Most fails. Some works. You do more of what works. If it works big, others quickly copy it. Then you do something else. The trick is the doing something else.
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Treat the customer as an appreciating asset.
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Become a “learning organization”. Shuck your arrogance – “if it isn’t our idea, it can’t be that good” – and become a determined copycat/ adapter/ enhancer.
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Listen while you can, so that you can lead when you must.
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The simple act of paying positive attention to people has a great deal to do with productivity.
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Organizations exist to serve. Period. Leaders live to serve. Period.
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It may be primarily property taxes in the case of a public library, or state taxes and tuition in the case of an academic library at a public university, but the funding sources of most libraries continue to have a strong geographic component.
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You can’t think your way out of a box; you’ve got to act.
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Bold botches are to be cherished.
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If you love your company and love what you do, you will serve your customers better-period!
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Cost does not equal value… and low cost parts decrease brand equity for a very long time.
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TRUST, not technology, is the issue of the decade.
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Develop a respect and reverence for the principle of variation: the idea that the message ain’t in the mean, the mode or the median – it’s in the differences that occur throughout a population.
TOM PETERS






