What gets measured gets done.
TOM PETERSGandhi and Mandela and Churchill and JFK and Reagan and Thatcher and Sarkozy and Franklin and Washington set the tone to an incredible degree-their “personal style” was their “brand.” (“It” starts with personal style of the tip-top leadership team.
More Tom Peters Quotes
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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
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If you love your company and love what you do, you will serve your customers better-period!
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Something mysterious happens to a curious, fully engaged mind – and it happens as often as not, subconsciously. Strange little sparks are set off, connections made, insights triggered
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Smile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul feel better.
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The best leaders are the best notetakers, best askers, and best learners.
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South Africa has all the tools to compete in the new global village – an eager workforce, ready to take on any challenge.
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Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures.
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The good news – and it is largely good news – is that everyone has a chance to stand out. Everyone has a chance to learn, improve, and build up their skills. Everyone has a chance to be a brand worthy of remark
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You can’t live life without an eraser.
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Effective listening is a professional achievement-achieved only through hard work.
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I think economics is about passion. Economic progress, whether it is a two-person coffee shop or whether it is Netscape, is about people with brave ideas. Because it is brave to mortgage the house, when you’ve got two kids, to start a coffee shop.
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Business is about people. It’s about passion. It’s about bold ideas, bold small ideas or bold large ideas.
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Ultimately, I think that the growth and sustainability of the e-book movement depends on authors and end-users (readers).
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You can only improve what you measure.
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Without exception, the dominance and coherence of culture proved to be an essential quality of the excellent companies.
TOM PETERS