Make an extensive table of project ‘deliverables’. Label one column ‘as requested’. Create another column labeled ‘could be’. Make each ‘could be’ wild and woolly!
TOM PETERSThe thing that keeps a business ahead of the competition is excellence in execution.
More Tom Peters Quotes
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Garbage! Intuition is the new physics. It’s an Einsteinian, seven-sense, practical way to make tough decisions. Bottom line, circa 2001 to 2010: The crazier the times are, the more important it is for leaders to develop and to trust their intuition.
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Don’t ‘tolerate’ mistakes. Embrace them!
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All business success rests on something labeled a sale, which at least momentarily weds company and customer.
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I think it’s wonderful to save the world, but you need to be part of the world, too.
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Lists simplify, clarify, edify.
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Rewards should go to teams as a whole.
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All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.
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As a consumer, you want to associate with brands whose powerful presence creates a halo effect that rubs off on you.
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And remember: Everything in business is a paradox. To be excellent, you have to be consistent. When you’re consistent, you’re vulnerable to attack. Yes, it’s a paradox. Now deal with it!
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Those who succeed always reach far beyond formal deputation, take initiatives, and take the heat when things go awry. That’s true in the military in times of war, true for 200 person manufacturing firms, and true at giant automakers or software companies.
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Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
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The number one premise of business is that it need not be boring or dull. It ought to be fun. If it’s not fun, you’re wasting your life.
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Quite simply, no matter how hard you try, no matter how “open” you are, you’ll end up surrounded by “yes people.” It’s hard not to believe people who are repeating your own ideas. Resist the temptation.
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Without exception, the dominance and coherence of culture proved to be an essential quality of the excellent companies.
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The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.
TOM PETERS