A passive approach to professional growth will leave you by the wayside.
TOM PETERSThe thing that keeps a business ahead of the competition is excellence in execution.
More Tom Peters Quotes
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Organizations exist to serve. Period. Leaders live to serve. Period.
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…high end does not necessarily equal high price. It’s a matter of attitude.
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What is my personal strategy for the next 10 hours? Who can I talk with or what can I volunteer for to learn something new?
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The world has not just “turned upside down”. It is turning in every which way at an accelerating pace.
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It may be primarily property taxes in the case of a public library, or state taxes and tuition in the case of an academic library at a public university, but the funding sources of most libraries continue to have a strong geographic component.
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The day firing becomes easy is the day to fire yourself.
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The principal reason, invariably, most “successful” giant companies rather quickly become also-rans, or just amorphous blobs on the competitive landscape, is their failure to re-tool in anything like a fundamental way. In fact,
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Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.
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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
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I’m fundamentally not interested in the Fortune 500 companies – in US, Mexico, anywhere. The real backbones of economic growth are small and medium businesses.
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As a consumer, you want to associate with brands whose powerful presence creates a halo effect that rubs off on you.
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Listen while you can, so that you can lead when you must.
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Those who succeed always reach far beyond formal deputation, take initiatives, and take the heat when things go awry. That’s true in the military in times of war, true for 200 person manufacturing firms, and true at giant automakers or software companies.
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Who comes first? Don’t be silly, says King Hal; it’s employees. That is – and this dear Watson, is elementary – if you genuinely want to put customers first, you must put employees more first.
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Don’t ‘tolerate’ mistakes. Embrace them!
TOM PETERS