The best kept secret in the global economy today is this: When your service is AWESOME you get so stinking rich you have to buy new bags to carry all the money home.
TOM PETERSThe widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.
More Tom Peters Quotes
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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
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Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.
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The whole secret to our success is being able to con ourselves into believing that we’re going to change the world because statistically we are unlikely to do it.
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You can’t live life without an eraser.
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Even a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.
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A completely free library is as rare as a truly free lunch.
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We often hear that the digital age has resulted in a devaluing of time, space, and place. But I wonder if theseclaims are exaggerated.
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Leadership is about tapping the wellsprings of human motivation – and about fundamental relations with one’s fellows.
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Be guided by the axiom: There are no limits to the ability to contribute on the part of a properly selected, well-trained, appropriately supported, and, above all, committed person.
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Excellent firms don’t believe in excellence – only in constant improvement and constant change.
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Entrepreneurs have no memories. They take on the world with a completely fresh view.
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It doesn’t matter what product or service you’re offering; there is unlimited ability to improve the quality of anything.
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The populations of most cities around the world continue to grow. The reasonspeople congregate in cities are various and complex, and the dawn of the digital age has not put much of adamper on the human urge to congregate.
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Community. A friend started a real estate brokerage a few years ago. By the time she’d added her second employee, she was a pillar of her 35,000-person community.
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TRUST, not technology, is the issue of the decade.
TOM PETERS