Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!
TOM PETERSThe good news – and it is largely good news – is that everyone has a chance to stand out. Everyone has a chance to learn, improve, and build up their skills. Everyone has a chance to be a brand worthy of remark
More Tom Peters Quotes
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As a consumer, you want to associate with brands whose powerful presence creates a halo effect that rubs off on you.
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Ultimately, I think that the growth and sustainability of the e-book movement depends on authors and end-users (readers).
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Bold botches are to be cherished.
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Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.
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Entrepreneurs have no memories. They take on the world with a completely fresh view.
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Swipe from the best, then adapt.
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I think economics is about passion. Economic progress, whether it is a two-person coffee shop or whether it is Netscape, is about people with brave ideas. Because it is brave to mortgage the house, when you’ve got two kids, to start a coffee shop.
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Listen while you can, so that you can lead when you must.
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If your company has a clean-desk policy, the company is nuts and you’re nuts to stay there.
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Make an extensive table of project ‘deliverables’. Label one column ‘as requested’. Create another column labeled ‘could be’. Make each ‘could be’ wild and woolly!
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People of all demographic categories and geographic regions will access a good digital library.
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South Africa has all the tools to compete in the new global village – an eager workforce, ready to take on any challenge.
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Print-based libraries developed in an age of scarce printed resources.
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All business success rests on something labeled a sale, which at least momentarily weds company and customer.
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Leaders trust their guts. “Intuition” is one of those good words that has gotten a bad rap. For some reason, intuition has become a “soft” notion.
TOM PETERS