The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.
TOM PETERSThe good news – and it is largely good news – is that everyone has a chance to stand out. Everyone has a chance to learn, improve, and build up their skills. Everyone has a chance to be a brand worthy of remark
More Tom Peters Quotes
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The world has not just “turned upside down”. It is turning in every which way at an accelerating pace.
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Effective listening is a professional achievement-achieved only through hard work.
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Excellent firms don’t believe in excellence – only in constant improvement and constant change.
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You can only improve what you measure.
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What gets measured gets done.
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The worse things get, typically, the more they dig in their heels and defend yesterday’s turf.
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TRUST, not technology, is the issue of the decade.
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We often hear that the digital age has resulted in a devaluing of time, space, and place. But I wonder if theseclaims are exaggerated.
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But there’s no substitute for getting smarter faster. And the way you get smarter is to screw around vigorously. Try stuff. See what works. See what fails miserably. Learn. Rinse. Repeat.
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Without exception, the dominance and coherence of culture proved to be an essential quality of the excellent companies.
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Listen while you can, so that you can lead when you must.
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Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.
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For me, reading is reading.
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Now that I have adopted into my own daily life a device that makes music and spoken-word files easy to access from anywhere, I have tempered my skepticism.
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You can’t think your way out of a box; you’ve got to act.
TOM PETERS