And remember: Everything in business is a paradox. To be excellent, you have to be consistent. When you’re consistent, you’re vulnerable to attack. Yes, it’s a paradox. Now deal with it!
TOM PETERSListen while you can, so that you can lead when you must.
More Tom Peters Quotes
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The world has not just “turned upside down”. It is turning in every which way at an accelerating pace.
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Integrity may be about little things as much or more than big ones.
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It may be primarily property taxes in the case of a public library, or state taxes and tuition in the case of an academic library at a public university, but the funding sources of most libraries continue to have a strong geographic component.
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Passion. The life of an entrepreneur is occasionally exhilarating, and almost always exhausting. Only unbridled passion for the concept is likely to see you through the 17-hour days (month after month) and the painful mistakes that are part and parcel of the start-up process.
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With most competitors moving ever faster, the race will go to those who listen (and respond) most intently.
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You can’t live life without an eraser.
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Who comes first? Don’t be silly, says King Hal; it’s employees. That is – and this dear Watson, is elementary – if you genuinely want to put customers first, you must put employees more first.
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Knowing when to take your losses is an essential part of eventual success.
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What you decide not to do is probably more important that what you decide to do.
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The worse things get, typically, the more they dig in their heels and defend yesterday’s turf.
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Be guided by the axiom: There are no limits to the ability to contribute on the part of a properly selected, well-trained, appropriately supported, and, above all, committed person.
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The company’s most urgent task is to learn to welcome, beg for, demand – innovation from everyone.
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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
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I find digital content much easier and more rewarding to interact with on screen than printed on paper.
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Every managerial act must be seen as an unequivocal support for urgency in pursuit of constant testing, change, and improvement.
TOM PETERS