Lists simplify, clarify, edify.
TOM PETERSIf the person you delegated to does the job twice as well as you would have done it, consider yourself a leader.
More Tom Peters Quotes
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I’m fundamentally not interested in the Fortune 500 companies – in US, Mexico, anywhere. The real backbones of economic growth are small and medium businesses.
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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
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What gets measured gets done.
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Every managerial act must be seen as an unequivocal support for urgency in pursuit of constant testing, change, and improvement.
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Now that I have adopted into my own daily life a device that makes music and spoken-word files easy to access from anywhere, I have tempered my skepticism.
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Accept change as a friend. And don’t take yourself too seriously.
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Leaders trust their guts. “Intuition” is one of those good words that has gotten a bad rap. For some reason, intuition has become a “soft” notion.
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Today brands are everything, and all kinds of products and services – from accounting firms to sneaker makers to restaurants – are figuring out how to transcend the narrow boundaries of their categories and become a brand surrounded by a Tommy Hilfiger-like buzz.
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Rewards should go to teams as a whole.
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All business success rests on something labeled a sale, which at least momentarily weds company and customer.
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The best leaders are the best notetakers, best askers, and best learners.
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Organizations exist to serve. Period. Leaders live to serve. Period.
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People of all demographic categories and geographic regions will access a good digital library.
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Life is pretty simple: You do some stuff. Most fails. Some works. You do more of what works. If it works big, others quickly copy it. Then you do something else. The trick is the doing something else.
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Stop being conned by the old mantra that says, ‘Leaders are cool, managers are dweebs.’ Instead, follow the Peters Principle: Leaders are cool. Managers are cool too!
TOM PETERS