Confidence means non-paralysis, a willingness to act, and act decisively, to start new things and cut failing ventures off.
TOM PETERSIf the person you delegated to does the job twice as well as you would have done it, consider yourself a leader.
More Tom Peters Quotes
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The best kept secret in the global economy today is this: When your service is AWESOME you get so stinking rich you have to buy new bags to carry all the money home.
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It doesn’t matter what product or service you’re offering; there is unlimited ability to improve the quality of anything.
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The principal reason, invariably, most “successful” giant companies rather quickly become also-rans, or just amorphous blobs on the competitive landscape, is their failure to re-tool in anything like a fundamental way. In fact,
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Who comes first? Don’t be silly, says King Hal; it’s employees. That is – and this dear Watson, is elementary – if you genuinely want to put customers first, you must put employees more first.
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Organizations exist to serve. Period. Leaders live to serve. Period.
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All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.
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Even a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.
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I still read quite a few printed books, but if something is available in digital format I do not print it before I read it.
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Leaders understand the ultimate power of relationships.
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The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.
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A vibrant, rich, growing corpus of public-domain books is a vital public good – similar to parks, the infrastructure of basic services, and other hallmarks of any advanced society.
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Entrepreneurs have no memories. They take on the world with a completely fresh view.
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Success requires a persistent misreading of the odds.
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Hire attitude train skills.
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Treat the customer as an appreciating asset.
TOM PETERS







