Those who succeed always reach far beyond formal deputation, take initiatives, and take the heat when things go awry. That’s true in the military in times of war, true for 200 person manufacturing firms, and true at giant automakers or software companies.
TOM PETERSMake an extensive table of project ‘deliverables’. Label one column ‘as requested’. Create another column labeled ‘could be’. Make each ‘could be’ wild and woolly!
More Tom Peters Quotes
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Excellence is not an aspiration. Excellence is what you do in the next five minutes.
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Treat the customer as an appreciating asset.
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Hire attitude train skills.
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If future competitiveness depends on treating people as an important part of the institution, the least respectful thing I can imagine doing to a human being is asking him to urinate in a cup.
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What gets measured gets done.
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I believe in the age of the Internet, Facebook and Twitter, that relationships are everything.
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Dot the i’s, cross the t’s, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
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Be guided by the axiom: There are no limits to the ability to contribute on the part of a properly selected, well-trained, appropriately supported, and, above all, committed person.
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The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.
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The populations of most cities around the world continue to grow. The reasonspeople congregate in cities are various and complex, and the dawn of the digital age has not put much of adamper on the human urge to congregate.
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If there is a single tragic flaw that mars our biggest enterprises, it is conservatism – the failure to fail, and fail big, in an era of unprecedented volatility and ambiguity.
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Business ceases to be work when you’re chasing a dream that has engorged you. (“Work should be more fun than fun” – Noel Coward.) And if the passion isn’t there. then biotech and plumbing will be equal drags.
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The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.
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The simple act of paying positive attention to people has a great deal to do with productivity.
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The thing that keeps a business ahead of the competition is excellence in execution.
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