Accept change as a friend. And don’t take yourself too seriously.
TOM PETERSWhat gets measured gets done.
More Tom Peters Quotes
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Make an extensive table of project ‘deliverables’. Label one column ‘as requested’. Create another column labeled ‘could be’. Make each ‘could be’ wild and woolly!
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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
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You are your projects!
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Portability of lots of information should not be underestimated.
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The day firing becomes easy is the day to fire yourself.
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Treat the customer as an appreciating asset.
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Even a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.
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If your company has a clean-desk policy, the company is nuts and you’re nuts to stay there.
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Appreciation, applause, approval, respect – we all love it!
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Learning is a matter of intensity not elapsed time.
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Entrepreneurs have no memories. They take on the world with a completely fresh view.
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Something mysterious happens to a curious, fully engaged mind – and it happens as often as not, subconsciously. Strange little sparks are set off, connections made, insights triggered
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Community. A friend started a real estate brokerage a few years ago. By the time she’d added her second employee, she was a pillar of her 35,000-person community.
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Develop a respect and reverence for the principle of variation: the idea that the message ain’t in the mean, the mode or the median – it’s in the differences that occur throughout a population.
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It may be primarily property taxes in the case of a public library, or state taxes and tuition in the case of an academic library at a public university, but the funding sources of most libraries continue to have a strong geographic component.
TOM PETERS