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The purpose of business is to create and keep a customer.

Peter Drucker

To be sure, the fundamental task of management remains the same: to make people capable of joint performance through common goals, common values, the right structure, and the training and development they need to perform and to respond to change.
PETER DRUCKER

Change Development Fundamental Goal Need People Structure Training Value
The less an organization has to do to produce results, the better it does its job.
PETER DRUCKER

Better Business Job Result
Your first and foremost job as a leader is to take charge of your own energy and then help to orchestrate the energy of those around you.
PETER DRUCKER

Change Help Job Leadership Yourself
If you want something new, you have to stop doing something old.
PETER DRUCKER

Inspirational Stop Yourself
Effectiveness must be learned.
PETER DRUCKER

Learning One Liner
Success in the knowledge economy comes to those who know themselves – their strengths, their values, and how they best perform.
PETER DRUCKER

Knowledge Strength Success Value
Managing yourself requires taking responsibility for relationships.
PETER DRUCKER

Relationship Responsibility Yourself
Effective executives know that their subordinates are paid to perform and not to please their superiors.
PETER DRUCKER

Job Pay
It is more productive to convert an opportunity into results than to solve a problem – which only restores the equilibrium of yesterday.
PETER DRUCKER

Opportunity Problem Result
Results are obtained by exploiting opportunities, not by solving problems.
PETER DRUCKER

Opportunity Problem Result
Until we can manage time, we can manage nothing else.
PETER DRUCKER

Deep Time
What’s measured improves.
PETER DRUCKER

Improvement One Liner
There is no such thing as a good man. Good for what? is the question.
PETER DRUCKER

Goodness Man Philosophy
1. What is our mission? 2. Who is our customer? 3. What does the customer value? 4. What are our results? 5. What is our plan?
PETER DRUCKER

Customer Mission Ourselves Planning Result
Management is doing things right; leadership is doing the right things.
PETER DRUCKER

Deep Different Leadership Right
Efficiency is doing the thing right. Effectiveness is doing the right thing.
PETER DRUCKER

Efficient Moral Right

The purpose of business is to create and keep a customer.

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The purpose of business is to create and keep a customer.

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