The most important thing in communication is to hear what isn’t being said.
PETER DRUCKEREffective executives know that their subordinates are paid to perform and not to please their superiors.
More Peter Drucker Quotes
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The most serious mistakes are not being made as a result of wrong answers. The true dangerous thing is asking the wrong question.
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A man should never be appointed to a managerial position if his vision focuses on people’s weaknesses rather than on their strengths. The man who always knows exactly what people cannot do, but never sees anything they can do, will undermine the spirit of his organization.
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Plan, organize, integrate, motivate, and measure.
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A well-managed factory is boring. Nothing exciting happens in it because the crises have been anticipated and have been converted into routine.
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There is nothing quite so useless, as doing with great efficiency, something that should not be done at all.
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If there is any one secret of effectiveness, it is concentration. Effective executives do first things first and they do one thing at a time.
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There is only one valid definition of business purpose: to create a customer.
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A person can perform only from strength. One cannot build performance on weakness, let alone on something one cannot do at all.
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What’s measured improves.
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Whenever you see a successful business, someone once made a courageous decision.
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The purpose of business is to create and keep a customer.
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No one learns as much about a subject as one who is forced to teach it.
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People who don’t take risks generally make about two big mistakes a year.
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The best way to predict your future is to create it.
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Meetings are by definition a concession to deficient organization For one either meets or one works. One cannot do both at the same time.
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By themselves, character and integrity do not accomplish anything. But their absence faults everything else. Here, therefore, is the one area where weakness is a disqualification by itself rather than a limitation on performance capacity and strength.
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Like so many brilliant people, he believes that ideas move mountains. But bulldozers move mountains; ideas show where the bulldozers should go to work.
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The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.
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To be sure, the fundamental task of management remains the same: to make people capable of joint performance through common goals, common values, the right structure, and the training and development they need to perform and to respond to change.
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Intelligence, imagination, and knowledge are essential resources, but only effectiveness converts them into results.
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There is no such thing as a good man. Good for what? is the question.
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Innovation is the specific instrument of entrepreneurship the act that endows resources with a new capacity to create wealth.
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Follow effective action with quiet reflection. From the quiet reflection will come even more effective action.
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1. What is our mission? 2. Who is our customer? 3. What does the customer value? 4. What are our results? 5. What is our plan?
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Entrepreneurship is risky mainly because so few of the so-called entrepreneurs know what they are doing.
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Success in the knowledge economy comes to those who know themselves – their strengths, their values, and how they best perform.
PETER DRUCKER