No one can make you serve customers well. That’s because great service is a choice.
KEN BLANCHARDAs a leader, the most important earthly relationship you can cultivate is your relationship with yourself.
More Ken Blanchard Quotes
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Most companies spend all their time looking for another management concept and very little time following up the one they have just taught their managers.
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Business is like tennis. Those who serve well win.
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Successful organizations have one common central focus: Customers.
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Purpose can never be about achievement; it is much bigger.
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The best minute you spend is the one you invest in people.
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The best way to develop responsibility in people is to give them responsibility.
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People who feel good about themselves produce good results.
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A little flattery makes people feel good about themselves. When you notice someone looking great, give them a compliment.
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Asking for other’s guidance helps you see what you may not be able to see. It’s always important to check your ego and ask for help.
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Real communication happens when people feel safe.
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In the past a leader was a boss. Today’s leaders must be partners with their people. They no longer can lead solely based on positional power.
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The cure for too much to do is solitude and silence.
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The greatest leaders mobilize others by coalescing people around a shared vision.
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All good performance starts with clear goals.
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Humility does not mean you think less of yourself. It means you think of yourself less.
KEN BLANCHARD