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What we need to do is always lean into the future; when the world changes around you and when it changes against you – what used to be a tail wind is now a head wind – you have to lean into that and figure out what to do because complaining isn’t a strategy.

Jeff Bezos

The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.
JEFF BEZOZ

Business Customer Need Service Work
I try to spend my time on areas that I think are important for the future, and where I think I can add value.
JEFF BEZOZ

Business Future Important Spend Thinking Time Value
Invention is by its very nature disruptive. If you want to be understood at all times, then don’t do anything new.
JEFF BEZOZ

Business Invention Nature Time Understand Want
People loved their horses, too. But you don’t keep riding your horse to work just because you love it.
JEFF BEZOZ

Business Horse Love People Ride Work
Our success at Amazon is a function of how many experiments we do per year, per month, per week, per day.
JEFF BEZOZ

Experiment Failure Function Success
My view is there’s no bad time to innovate.
JEFF BEZOS

Bad Innovation Inspirational Time View
If you have a business model that relies on customers being misinformed, you better start working on changing your business model.
JEFF BEZOZ

Business Change Customer Misfortune Start Work
If you build a great product or service, people will talk about it. But it starts with having something that’s worth talking about.
JEFF BEZOZ

Build Business People Service Worth
What we need to do is always lean into the future; when the world changes around you and when it changes against you – what used to be a tail wind is now a head wind – you have to lean into that and figure out what to do because complaining isn’t a strategy.
JEFF BEZOS

Against Business Change Complain Future Strategy World
The book is not really the container for the book. The book itself is the narrative. It’s the thing that people create.
JEFF BEZOZ

Book Creation Narrative People
No business can continue to shrink. That can only go on for so long before irrelevancy sets in.
JEFF BEZOZ

Business Challenge Change Irrelevant
Life’s too short to hang out with people who aren’t resourceful.
JEFF BEZOZ

Business Hangout Inspirational Life People Resource
We’ve had three big ideas at Amazon that we’ve stuck with for 18 years, and thy’re the reason we’re successful: Put the customer first. Invent. And be patient.
JEFF BEZOS

Business Customer Ideas Invention Patience Reason Stuck Success
Everything you are comes from your choices.
JEFF BEZOS

Choice Come Healing Life One Liner Past
Obsess about customers, not competitors.
JEFF BEZOS

Business Competitor Customer Obsess
Teachers, who are really good create that environment where you can be very satisfied by the process of learning.
JEFF BEZOZ

Creation Environment Learning Process Satisfaction Teacher

What we need to do is always lean into the future; when the world changes around you and when it changes against you – what used to be a tail wind is now a head wind – you have to lean into that and figure out what to do because complaining isn’t a strategy.

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Popular Authors

What we need to do is always lean into the future; when the world changes around you and when it changes against you – what used to be a tail wind is now a head wind – you have to lean into that and figure out what to do because complaining isn’t a strategy.

Related Topics

Popular Authors

More Jeff Bezos Quotes