The success of the Starbucks has been based on this balance between profitability and a social conscience. Everywhere we’re doing business, were trying to manage the business through the lens of humanity.
HOWARD SCHULTZWhen companies fail, or fail to grow, it’s almost always because they don’t invest in the people, the systems, and the processes they need.
More Howard Schultz Quotes
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The hardest thing about being a leader is demonstrating or showing vulnerability. And that has a lot to do with trust.
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Hiring people is an art, not a science, and resumes can’t tell you whether someone will fit into a company’s culture.
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A great business has to have a conscience. You have to know who you are and who you are not.
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At an early age, my mother gave me this feeling that anything is possible, and I believe that.
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Customers must recognize that you stand for something.
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Any business today that embraces the status quo as an operating principle is going to be on a death march.
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People want guidance, not rhetoric. They need to know what the plan of action is, and how it will be implemented. They want to be given responsibility to help solve the problem and authority to act on it.
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Success is best when it is shared.
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Every step of the way, I made a point to underpromise and overdeliver. In the long run, that’s the only way to ensure security in any job.
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Victory is much more meaningful when it comes not just from one person, but from the joint achievements of many.
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Don’t be threatened by people smarter than you.
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Business leaders cannot be bystanders.
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We would take something old and tired and common – coffee – and weave a sense of romance and community around it. We would rediscover the mystique and charm that had swirled around coffee throughout the centuries.
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Cutting prices or putting things on sale is not sustainable business strategy.
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Sometimes you have to create the thing you want to be part of.
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