To be an enduring, great company, you have to build a mechanism for preventing or solving problems that will long outlast any one individual leader.
HOWARD SCHULTZGreat companies that build an enduring brand have an emotional relationship with customers that has no barrier. And that emotional relationship is on the most important characteristic, which is trust.
More Howard Schultz Quotes
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I honestly never dreamed at the time that I would one day own the Starbucks and or be in a position where we would have more than 10,000 stores around the world. It has just been an incredible journey for all of us.
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We woke up one day, and all the sudden Starbucks was in the middle of this political crossfire between the people who want to bring a gun into Starbucks and the people who want to prevent it. It is a very difficult, fragile situation.
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Who wants a dream that’s near-fetched?
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Cutting prices or putting things on sale is not sustainable business strategy.
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In times of adversity and change, we really discover who we are and what we’re made of.
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Always challenge the old ways.
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We need to put ourselves in the shoes of our customers. That is my new battle cry. Live and breathe Starbucks the way our customers do.
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At its core, I believe leadership is about instilling confidence in others.
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If you pour your heart into your work, or into any worthy enterprise, you can achieve dreams others may think impossible.
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The challenge of the retail business is the human condition.
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When we began Starbucks, what I wanted to try to do was to create a set of values, guiding principles, and culture.
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Work should be personal. For all of us. Not just for the artist and entrepreneur. Work should have meaning for the accountant, the construction worker, the technologist, the manager and the clerk.
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Hiring people is an art, not a science, and resumes can’t tell you whether someone will fit into a company’s culture.
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People around the world, they want the authentic Starbucks experience.
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People want to be part of something larger than themselves. They want to be part of something they’re really proud of, that they’ll fight for, sacrifice for, that they trust.
HOWARD SCHULTZ