What gets measured gets done.
TOM PETERSHave you set high standards in the past that make it clear what level of performance you demand?
More Tom Peters Quotes
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Leaders trust their guts. “Intuition” is one of those good words that has gotten a bad rap. For some reason, intuition has become a “soft” notion.
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If you love your company and love what you do, you will serve your customers better-period!
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If future competitiveness depends on treating people as an important part of the institution, the least respectful thing I can imagine doing to a human being is asking him to urinate in a cup.
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Celebrate what you want to see more of.
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The worse things get, typically, the more they dig in their heels and defend yesterday’s turf.
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Appreciation, applause, approval, respect – we all love it!
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The widespread availability of information is the only basis for effective day-to-day problem solving, which abets continuous improvement programs.
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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
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People of all demographic categories and geographic regions will access a good digital library.
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If there is a single tragic flaw that mars our biggest enterprises, it is conservatism – the failure to fail, and fail big, in an era of unprecedented volatility and ambiguity.
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I still read quite a few printed books, but if something is available in digital format I do not print it before I read it.
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Today brands are everything, and all kinds of products and services – from accounting firms to sneaker makers to restaurants – are figuring out how to transcend the narrow boundaries of their categories and become a brand surrounded by a Tommy Hilfiger-like buzz.
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Something mysterious happens to a curious, fully engaged mind – and it happens as often as not, subconsciously. Strange little sparks are set off, connections made, insights triggered
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Winners must learn to relish change with the same enthusiasm and energy that we have resisted it in the past.
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Leaders’ careers will usually be determined by their handling of one or two critical events that no one could possibly anticipate or plan for.
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Learning is a matter of intensity not elapsed time.
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Dot the i’s, cross the t’s, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
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Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures.
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The best kept secret in the global economy today is this: When your service is AWESOME you get so stinking rich you have to buy new bags to carry all the money home.
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Even a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.
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…high end does not necessarily equal high price. It’s a matter of attitude.
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Life is pretty simple: You do some stuff. Most fails. Some works. You do more of what works. If it works big, others quickly copy it. Then you do something else. The trick is the doing something else.
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If no one is pissed-off with you then you are dead but just haven’t figured it out yet.
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He who makes the quickest, coolest prototypes reigns!
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Have you set high standards in the past that make it clear what level of performance you demand?
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The simple act of paying positive attention to people has a great deal to do with productivity.
TOM PETERS