All business success rests on something labeled a sale, which at least momentarily weds company and customer.
TOM PETERSAll business success rests on something labeled a sale, which at least momentarily weds company and customer.
TOM PETERSThe worse things get, typically, the more they dig in their heels and defend yesterday’s turf.
TOM PETERSPortability of lots of information should not be underestimated.
TOM PETERSCost does not equal value… and low cost parts decrease brand equity for a very long time.
TOM PETERSIf a window of opportunity appears, don’t pull down the shade.
TOM PETERSHire disrespectful people.
TOM PETERSFormula for success: under promise and over deliver.
TOM PETERSYou are your projects!
TOM PETERSGarbage! Intuition is the new physics. It’s an Einsteinian, seven-sense, practical way to make tough decisions. Bottom line, circa 2001 to 2010: The crazier the times are, the more important it is for leaders to develop and to trust their intuition.
TOM PETERSBecome a “learning organization”. Shuck your arrogance – “if it isn’t our idea, it can’t be that good” – and become a determined copycat/ adapter/ enhancer.
TOM PETERSThe workplace revolution that transformed the lives of blue-collar workers in the 1970s and 1980s is finally reaching the offices and cubicles of the white-collar workers.
TOM PETERSWho comes first? Don’t be silly, says King Hal; it’s employees. That is – and this dear Watson, is elementary – if you genuinely want to put customers first, you must put employees more first.
TOM PETERSAnd remember: Everything in business is a paradox. To be excellent, you have to be consistent. When you’re consistent, you’re vulnerable to attack. Yes, it’s a paradox. Now deal with it!
TOM PETERSUsage tends to be global, while funding tends tobe local. When we allow it to happen, usage of a digital library is remarkably diverse and widespread.
TOM PETERSThe populations of most cities around the world continue to grow. The reasonspeople congregate in cities are various and complex, and the dawn of the digital age has not put much of adamper on the human urge to congregate.
TOM PETERSHire attitude train skills.
TOM PETERS