If a window of opportunity appears, don’t pull down the shade.
TOM PETERSSome people have argued that listening to a work of literature does not really promote literacy in the same way that reading does.
More Tom Peters Quotes
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The common wisdom is that … managers have to learn to motivate people. Nonsense. Employees bring their own motivation.
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If no one is pissed-off with you then you are dead but just haven’t figured it out yet.
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If the person you delegated to does the job twice as well as you would have done it, consider yourself a leader.
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It may be primarily property taxes in the case of a public library, or state taxes and tuition in the case of an academic library at a public university, but the funding sources of most libraries continue to have a strong geographic component.
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If future competitiveness depends on treating people as an important part of the institution, the least respectful thing I can imagine doing to a human being is asking him to urinate in a cup.
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Who comes first? Don’t be silly, says King Hal; it’s employees. That is – and this dear Watson, is elementary – if you genuinely want to put customers first, you must put employees more first.
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Dot the i’s, cross the t’s, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
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Excellence is not an aspiration. Excellence is what you do in the next five minutes.
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How do you achieve excellence?…Stop doing non-excellent stuff!
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Without exception, the dominance and coherence of culture proved to be an essential quality of the excellent companies.
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I don’t want the 35-year-olds in my audience to think of me as as ‘pops’ giving the kind of advice that only 65-year-olds can understand.
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Leaders trust their guts. “Intuition” is one of those good words that has gotten a bad rap. For some reason, intuition has become a “soft” notion.
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With most competitors moving ever faster, the race will go to those who listen (and respond) most intently.
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You are who you go to lunch with! Break bread with cool and you will become more cool. Conversely: break bread with dull and well, you can figure it out.
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People of all demographic categories and geographic regions will access a good digital library.
TOM PETERS