Divas do it, golfers do it, pilots do it, violists do it, sprinters do it, soldiers do it, surgeons do it, astronauts do it…only business people think it isn’t necessary to train.
TOM PETERSLeaders win through logistics. Vision, sure. Strategy, yes. But when you go to war, you need to have both toilet paper and bullets at the right place at the right time. In other words, you must win through superior logistics.
More Tom Peters Quotes
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The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.
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Bold botches are to be cherished.
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Execution Excellence! (Show up on time! Leave last!)
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Who comes first? Don’t be silly, says King Hal; it’s employees. That is – and this dear Watson, is elementary – if you genuinely want to put customers first, you must put employees more first.
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Even a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.
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Don’t ‘tolerate’ mistakes. Embrace them!
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Authority never matches responsibility. That’s one of the great myths and delusions of all times. Winning managers and individual performers at all levels know that effectiveness means building your own network and creating your own authority.
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Hire disrespectful people.
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It doesn’t matter what product or service you’re offering; there is unlimited ability to improve the quality of anything.
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You are who you go to lunch with! Break bread with cool and you will become more cool. Conversely: break bread with dull and well, you can figure it out.
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Oh Lord, there it is again. The question;” What kind of business should I start?” Incidentially, it has a twin that also sets me off: “What should I specialize in during the second year of my MBA studies?”
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Confidence means non-paralysis, a willingness to act, and act decisively, to start new things and cut failing ventures off.
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To meet the demands of the fast-changing competitive scene, we must simply learn to love change as much as we have hated it in the past.
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Organizations exist to serve. Period. Leaders live to serve. Period.
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Listen while you can, so that you can lead when you must.
TOM PETERS







