A vibrant, rich, growing corpus of public-domain books is a vital public good – similar to parks, the infrastructure of basic services, and other hallmarks of any advanced society.
TOM PETERSWhat gets measured gets done.
More Tom Peters Quotes
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Become a “learning organization”. Shuck your arrogance – “if it isn’t our idea, it can’t be that good” – and become a determined copycat/ adapter/ enhancer.
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Progress is mostly the product of rogues.
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Dot the i’s, cross the t’s, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.
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The dominant culture in most big companies demands punishment for a mistake, no matter how useful, small, invisible.
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Don’t let the vision be shot through with holes, but be damn sure some of your best and brightest are shooting at it — with bazookas as well as sniper’s rifles.
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Confidence means non-paralysis, a willingness to act, and act decisively, to start new things and cut failing ventures off.
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You can only improve what you measure.
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It doesn’t matter what product or service you’re offering; there is unlimited ability to improve the quality of anything.
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The whole secret to our success is being able to con ourselves into believing that we’re going to change the world because statistically we are unlikely to do it.
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Vision is dandy, but sustainable company excellence comes from a huge stable of able managers.
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Some people have argued that listening to a work of literature does not really promote literacy in the same way that reading does.
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Portability of lots of information should not be underestimated.
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Business is about people. It’s about passion. It’s about bold ideas, bold small ideas or bold large ideas.
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I think it’s wonderful to save the world, but you need to be part of the world, too.
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Lists simplify, clarify, edify.
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The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.
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Something mysterious happens to a curious, fully engaged mind – and it happens as often as not, subconsciously. Strange little sparks are set off, connections made, insights triggered
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It may be primarily property taxes in the case of a public library, or state taxes and tuition in the case of an academic library at a public university, but the funding sources of most libraries continue to have a strong geographic component.
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Effective listening is a professional achievement-achieved only through hard work.
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He who makes the quickest, coolest prototypes reigns!
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All white-collar work is project work. The single salient fact that touches all of our lives is that work is being reinvented.
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Rewards should go to teams as a whole.
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How do you achieve excellence?…Stop doing non-excellent stuff!
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The race will go to the curious, the slightly mad, and those with an un-satiated passion for learning and dare-deviltry.
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What gets measured gets done.
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If no one is pissed-off with you then you are dead but just haven’t figured it out yet.
TOM PETERS