We are here to make another world.
W. EDWARDS DEMINGIn Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
More W. Edwards Deming Quotes
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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I am forever learning and changing.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Export anything to a friendly country except American management.
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Quality’ means what will sell and do a customer some good – at least try to.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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The sure way to increase productivity is to better administrate man and machine.
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It is not necessary to change. Survival is not mandatory.
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Lack of knowledge… that is the problem.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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Any manager can do well in an expanding market.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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If you do not know how to ask the right question, you discover nothing.
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It is not enough to do your best; you must know what to do, and then do your best.
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People don’t like to make mistakes.
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Hold everybody accountable? Ridiculous!
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All anyone asks for is a chance to work with pride.
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The big problems are where people don’t realise they have one in the first place.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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The emphasis should be on why we do a job.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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When a system is stable, telling the worker about mistakes is only tampering.
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In 1945, the world was in a shambles. American companies had no competition.
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What should be the aim of management? What is their job?
W. EDWARDS DEMING