“It is not necessary to change. Survival is not mandatory.”

A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.

What should be the aim of management? What is their job?

The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.

The emphasis should be on why we do a job.

Any manager can do well in an expanding market.

Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.

You know the cost of replacing it, but not the cost of a dissatisfied customer.

A bad system will beat a good person every time.

You should not ask questions without knowledge.

Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.

Learning is not compulsory… neither is survival.

Hold everybody accountable? Ridiculous!

Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.

Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.

Export anything to a friendly country except American management.

Quality is pride of workmanship.

It fit pretty nicely into my schedule because we’d pretty much finished the bulk of promotion for Mandatory Fun and were just getting geared up for the World Tour so this was a nice time for me to be working on it.

Respect for leaders by followers can’t be mandated; it must be earned. It has to be given to leaders by their followers.

Believe it or not, it is not only possible to accomplish more by doing less, it is mandatory. Enter the world of elimination.