So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
W. EDWARDS DEMINGQuality is pride of workmanship.
More W. Edwards Deming Quotes
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Learning is not compulsory… neither is survival.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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The sure way to increase productivity is to better administrate man and machine.
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The emphasis should be on why we do a job.
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When a system is stable, telling the worker about mistakes is only tampering.
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It is not enough to do your best; you must know what to do, and then do your best.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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Quality is everyone’s responsibility.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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No one knows the cost of a defective product – don’t tell me you do.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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It is not necessary to change. Survival is not mandatory.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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You can not define being exactly on time.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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The prevailing system of management has crushed fun out of the workplace.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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Quality is pride of workmanship.
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Innovation comes from the producer – not from the customer.
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We are here to make another world.
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All anyone asks for is a chance to work with pride.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
W. EDWARDS DEMING