“Customers that boast about your project or service, and that bring friends with them.”

No one knows the cost of a defective product – don’t tell me you do.

You can not define being exactly on time.

Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.

People don’t like to make mistakes.

Quality is everyone’s responsibility.

In 1945, the world was in a shambles. American companies had no competition.

My mother was my biggest role model. She taught me to hate waste. We never wasted anything.

The prevailing system of management has crushed fun out of the workplace.

Quality’ means what will sell and do a customer some good – at least try to.

Eliminate numerical quotas, including Management by Objectives.

It is not enough to do your best; you must know what to do, and then do your best.

If you do not know how to ask the right question, you discover nothing.

The result of long-term relationships is better and better quality, and lower and lower costs.

People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.

We are here to make another world.

The sure way to increase productivity is to better administrate man and machine.

We are a commercial people. We cannot boast of our arts, our crafts, our cultivation; our boast is in the wealth we produce.

An untempted woman cannot boast of her chastity.

That good disposition which boasts of being most tender is often stifled by the least urging of self-interest.

Let who will boast their courage in the field, I find but little safety from my shield, Nature’s, not honour’s law we must obey: This made me cast my useless shield away.

Since every man who lives is born to die, And none can boast sincere felicity, With equal mind, what happens, let us bear, Nor joy nor grieve too much for things beyond our care. Like pilgrims to the’ appointed place we tend; The world’s an inn, and death the journey’s end.

Listen to your heart and not your ego. Your ego prompts you to boast of vain assertions to obtain the glory of this world.

Mostly every one is needing some one to be one listening to that one being one being one boasting.

People who boast about their I.Q. are losers.