American management thinks that they can just copy from Japan. But they don’t know what to copy.
W. EDWARDS DEMINGCustomers that boast about your project or service, and that bring friends with them.
More W. Edwards Deming Quotes
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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People don’t like to make mistakes.
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All anyone asks for is a chance to work with pride.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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A bad system will beat a good person every time.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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Quality’ means what will sell and do a customer some good – at least try to.
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It is not necessary to change. Survival is not mandatory.
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Learning is not compulsory… neither is survival.
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Export anything to a friendly country except American management.
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We are here to make another world.
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I am forever learning and changing.
W. EDWARDS DEMING