Customers that boast about your project or service, and that bring friends with them.
W. EDWARDS DEMINGCustomers that boast about your project or service, and that bring friends with them.
More W. Edwards Deming Quotes
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Eliminate numerical quotas, including Management by Objectives.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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You should not ask questions without knowledge.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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What should be the aim of management? What is their job?
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No one knows the cost of a defective product – don’t tell me you do.
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If you do not know how to ask the right question, you discover nothing.
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In 1945, the world was in a shambles. American companies had no competition.
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The emphasis should be on why we do a job.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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People don’t like to make mistakes.
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You can not define being exactly on time.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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Whenever there is fear, you will get wrong figures.
W. EDWARDS DEMING