You can not define being exactly on time.
W. EDWARDS DEMINGEliminate numerical quotas, including Management by Objectives.
More W. Edwards Deming Quotes
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Lack of knowledge… that is the problem.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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Quality’ means what will sell and do a customer some good – at least try to.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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The emphasis should be on why we do a job.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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We are here to make another world.
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It is not enough to do your best; you must know what to do, and then do your best.
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If you do not know how to ask the right question, you discover nothing.
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People don’t like to make mistakes.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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Eliminate numerical quotas, including Management by Objectives.
W. EDWARDS DEMING






