If you do not know how to ask the right question, you discover nothing.
W. EDWARDS DEMINGEliminate numerical quotas, including Management by Objectives.
More W. Edwards Deming Quotes
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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Quality is pride of workmanship.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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You know the cost of replacing it, but not the cost of a dissatisfied customer.
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What should be the aim of management? What is their job?
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Hold everybody accountable? Ridiculous!
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Any manager can do well in an expanding market.
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It is not enough to do your best; you must know what to do, and then do your best.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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Export anything to a friendly country except American management.
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No one knows the cost of a defective product – don’t tell me you do.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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Learning is not compulsory… neither is survival.
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Profit in business comes from repeat customers.
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The big problems are where people don’t realise they have one in the first place.
W. EDWARDS DEMING