It is not enough to do your best; you must know what to do, and then do your best.
W. EDWARDS DEMINGEliminate numerical quotas, including Management by Objectives.
More W. Edwards Deming Quotes
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Quality’ means what will sell and do a customer some good – at least try to.
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I am forever learning and changing.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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What should be the aim of management? What is their job?
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All anyone asks for is a chance to work with pride.
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People don’t like to make mistakes.
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Lack of knowledge… that is the problem.
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In 1945, the world was in a shambles. American companies had no competition.
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Eliminate numerical quotas, including Management by Objectives.
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Learning is not compulsory… neither is survival.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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The emphasis should be on why we do a job.
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Profit in business comes from repeat customers.
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Quality is everyone’s responsibility.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
W. EDWARDS DEMING