American management thinks that they can just copy from Japan. But they don’t know what to copy.
W. EDWARDS DEMINGProfit in business comes from repeat customers.
More W. Edwards Deming Quotes
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It is not enough to do your best; you must know what to do, and then do your best.
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If you do not know how to ask the right question, you discover nothing.
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You can not define being exactly on time.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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No one knows the cost of a defective product – don’t tell me you do.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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Whenever there is fear, you will get wrong figures.
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Any manager can do well in an expanding market.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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Hold everybody accountable? Ridiculous!
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It is not necessary to change. Survival is not mandatory.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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When a system is stable, telling the worker about mistakes is only tampering.
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The sure way to increase productivity is to better administrate man and machine.
W. EDWARDS DEMING