It is not enough to do your best; you must know what to do, and then do your best.
W. EDWARDS DEMINGProfit in business comes from repeat customers.
More W. Edwards Deming Quotes
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When a system is stable, telling the worker about mistakes is only tampering.
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Quality’ means what will sell and do a customer some good – at least try to.
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The prevailing system of management has crushed fun out of the workplace.
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The emphasis should be on why we do a job.
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If you don’t understand how to run an efficient operation, new machinery will just give you new problems of operation and maintenance.
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The big problems are where people don’t realise they have one in the first place.
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I am forever learning and changing.
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We are here to make another world.
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Customers that boast about your project or service, and that bring friends with them.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Innovation comes from the producer – not from the customer.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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You can not define being exactly on time.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
W. EDWARDS DEMING