Chase the vision, not the money, the money will end up following you.
TONY HSIEHI believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
More Tony Hsieh Quotes
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Inspire other communities and cities to reinvent themselves.
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Envision, create, and believe in your own universe, and the universe will form around you.
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The biggest (and hardest) lesson I’ve learned in life is that the external world is just a reflection of the world within.
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What’s the best way to build a brand for the long term? In a word: culture.
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Launching a business is kind of like a motorboat: You can go very quickly and turn fast.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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Customer service shouldn’t just be A department, it should be the entire company.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it’s a skill that you can apply in life in general, whether you end up in computer science or not.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it’s when things are going well it covers up a lot of mistakes and bad decisions because you’re growing so quickly.
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Zappos is a customer service company that just happens to sell shoes.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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Whatever you are thinking, think bigger.
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Help shape the stories that people are telling about you.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn’t based on external factors.
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Your personal core values define who you are, and a company’s core values ultimately define the company’s character and brand. For individuals, character is destiny. For organizations, culture is destiny.
TONY HSIEH