Whenever there is fear, you will get wrong figures.
W. EDWARDS DEMINGIn Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
More W. Edwards Deming Quotes
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Eliminate numerical quotas, including Management by Objectives.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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We are here to make another world.
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The prevailing system of management has crushed fun out of the workplace.
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Quality is everyone’s responsibility.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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What should be the aim of management? What is their job?
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Lack of knowledge… that is the problem.
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Learning is not compulsory… neither is survival.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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Any manager can do well in an expanding market.
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You should not ask questions without knowledge.
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The emphasis should be on why we do a job.
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Hold everybody accountable? Ridiculous!
W. EDWARDS DEMING