Eliminate numerical quotas, including Management by Objectives.
W. EDWARDS DEMINGQuality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
More W. Edwards Deming Quotes
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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We are here to make another world.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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The big problems are where people don’t realise they have one in the first place.
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Customers that boast about your project or service, and that bring friends with them.
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Lack of knowledge… that is the problem.
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Any manager can do well in an expanding market.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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You can not define being exactly on time.
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The prevailing – and foolish – attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he’s managing.
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Export anything to a friendly country except American management.
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Innovation comes from the producer – not from the customer.
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If you do not know how to ask the right question, you discover nothing.
W. EDWARDS DEMING