What should be the aim of management? What is their job?
W. EDWARDS DEMINGQuality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
More W. Edwards Deming Quotes
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Innovation comes from the producer – not from the customer.
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Lack of knowledge… that is the problem.
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Profit in business comes from repeat customers.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
W. EDWARDS DEMING -
Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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You should not ask questions without knowledge.
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The big problems are where people don’t realise they have one in the first place.
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In 1945, the world was in a shambles. American companies had no competition.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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Quality is pride of workmanship.
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Any manager can do well in an expanding market.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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The sure way to increase productivity is to better administrate man and machine.
W. EDWARDS DEMING