Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
W. EDWARDS DEMINGYour workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
W. EDWARDS DEMINGThe prevailing system of management has crushed fun out of the workplace.
W. EDWARDS DEMINGAmerican management thinks that they can just copy from Japan. But they don’t know what to copy.
W. EDWARDS DEMINGWhenever there is fear, you will get wrong figures.
W. EDWARDS DEMINGWhen a system is stable, telling the worker about mistakes is only tampering.
W. EDWARDS DEMINGSo nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
W. EDWARDS DEMINGThe big problems are where people don’t realise they have one in the first place.
W. EDWARDS DEMINGAll customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
W. EDWARDS DEMINGThe result of long-term relationships is better and better quality, and lower and lower costs.
W. EDWARDS DEMINGIn Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
W. EDWARDS DEMINGIf you can’t describe what you are doing as a process, you don’t know what you’re doing.
W. EDWARDS DEMINGNo one knows the cost of a defective product – don’t tell me you do.
W. EDWARDS DEMINGYou should not ask questions without knowledge.
W. EDWARDS DEMINGA bad system will beat a good person every time.
W. EDWARDS DEMINGIn 1945, the world was in a shambles. American companies had no competition.
W. EDWARDS DEMINGQuality’ means what will sell and do a customer some good – at least try to.
W. EDWARDS DEMING