Quality is everyone’s responsibility.
W. EDWARDS DEMINGPeople don’t like to make mistakes.
More W. Edwards Deming Quotes
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Hold everybody accountable? Ridiculous!
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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The emphasis should be on why we do a job.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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It is not necessary to change. Survival is not mandatory.
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Customers that boast about your project or service, and that bring friends with them.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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The prevailing system of management has crushed fun out of the workplace.
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Learning is not compulsory… neither is survival.
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It is not enough to do your best; you must know what to do, and then do your best.
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In 1945, the world was in a shambles. American companies had no competition.
W. EDWARDS DEMING