American management thinks that they can just copy from Japan. But they don’t know what to copy.
W. EDWARDS DEMINGPeople don’t like to make mistakes.
More W. Edwards Deming Quotes
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The emphasis should be on why we do a job.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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Quality is everyone’s responsibility.
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The prevailing system of management has crushed fun out of the workplace.
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All anyone asks for is a chance to work with pride.
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It is not enough to do your best; you must know what to do, and then do your best.
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It is not necessary to change. Survival is not mandatory.
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No one knows the cost of a defective product – don’t tell me you do.
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What should be the aim of management? What is their job?
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You should not ask questions without knowledge.
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Quality’ means what will sell and do a customer some good – at least try to.
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My mother was my biggest role model. She taught me to hate waste. We never wasted anything.
W. EDWARDS DEMING






