Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
W. EDWARDS DEMINGAll anyone asks for is a chance to work with pride.
More W. Edwards Deming Quotes
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The prevailing system of management has crushed fun out of the workplace.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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Quality is everyone’s responsibility.
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Any manager can do well in an expanding market.
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It is not necessary to change. Survival is not mandatory.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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Hold everybody accountable? Ridiculous!
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Quality is pride of workmanship.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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I am forever learning and changing.
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The sure way to increase productivity is to better administrate man and machine.
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Profit in business comes from repeat customers.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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We are here to make another world.
W. EDWARDS DEMING