Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
W. EDWARDS DEMINGAll anyone asks for is a chance to work with pride.
More W. Edwards Deming Quotes
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
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We are here to make another world.
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People don’t like to make mistakes.
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If you do not know how to ask the right question, you discover nothing.
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Quality’ means what will sell and do a customer some good – at least try to.
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When a system is stable, telling the worker about mistakes is only tampering.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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The sure way to increase productivity is to better administrate man and machine.
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You can not define being exactly on time.
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A man with a financial background may know nothing about manufacturing shoes or cars, but he’s put in charge anyway.
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Innovation comes from the producer – not from the customer.
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In 1945, the world was in a shambles. American companies had no competition.
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Learning is not compulsory… neither is survival.
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The emphasis should be on why we do a job.
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
W. EDWARDS DEMING