What should be the aim of management? What is their job?
W. EDWARDS DEMINGAll anyone asks for is a chance to work with pride.
More W. Edwards Deming Quotes
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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Quality’ means what will sell and do a customer some good – at least try to.
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Your workers don’t want to be paid less, so to maintain profits, you increase your prices. That’s inflation.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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If you do not know how to ask the right question, you discover nothing.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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Hold everybody accountable? Ridiculous!
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I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.
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Eliminate numerical quotas, including Management by Objectives.
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The sure way to increase productivity is to better administrate man and machine.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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You can not define being exactly on time.
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Declining productivity and quality means your unit production costs stay high but you don’t have as much to sell.
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If you can’t describe what you are doing as a process, you don’t know what you’re doing.
W. EDWARDS DEMING