Eliminate numerical quotas, including Management by Objectives.
W. EDWARDS DEMINGAll anyone asks for is a chance to work with pride.
More W. Edwards Deming Quotes
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Quality’ means what will sell and do a customer some good – at least try to.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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Customer expectations? Nonsense. No customer ever asked for the electric light, the pneumatic tire, the VCR, or the CD.
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All anyone asks for is a chance to work with pride.
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People don’t like to make mistakes.
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Whenever there is fear, you will get wrong figures.
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You should not ask questions without knowledge.
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The prevailing system of management has crushed fun out of the workplace.
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Quality is the responsibility of the top people. Its origin is in the boardroom. They are the ones who decide.
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The big problems are where people don’t realise they have one in the first place.
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If you do not know how to ask the right question, you discover nothing.
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Profit in business comes from repeat customers.
W. EDWARDS DEMING