People don’t like to make mistakes.
W. EDWARDS DEMINGAll anyone asks for is a chance to work with pride.
More W. Edwards Deming Quotes
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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The sure way to increase productivity is to better administrate man and machine.
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So nobody really thought much about quality. Why should they? The world bought everything America produced. It was a prescription for disaster.
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Quality is everyone’s responsibility.
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Innovation comes from the producer – not from the customer.
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The emphasis should be on why we do a job.
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Customers that boast about your project or service, and that bring friends with them.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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No one knows the cost of a defective product – don’t tell me you do.
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It is not enough to do your best; you must know what to do, and then do your best.
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All customer expectations are only what you and your competitor have led him to expect. He knows nothing else.
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I am forever learning and changing.
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When a system is stable, telling the worker about mistakes is only tampering.
W. EDWARDS DEMING






