Customers that boast about your project or service, and that bring friends with them.
W. EDWARDS DEMINGAll anyone asks for is a chance to work with pride.
More W. Edwards Deming Quotes
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If you do not know how to ask the right question, you discover nothing.
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Lack of knowledge… that is the problem.
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We are here to make another world.
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Export anything to a friendly country except American management.
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You should not ask questions without knowledge.
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In Japan, a company worker’s position is secure. He is retrained for another job if his present job is eliminated by productivity improvement.
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Quality is pride of workmanship.
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Quality’ means what will sell and do a customer some good – at least try to.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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American management thinks that they can just copy from Japan. But they don’t know what to copy.
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No one knows the cost of a defective product – don’t tell me you do.
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I am forever learning and changing.
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People with targets and jobs dependent upon meeting them will probably meet the targets – even if they have to destroy the enterprise to do it.
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Research shows that the climate of an organization influences an individual’s contribution far more than the individual himself.
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The result of long-term relationships is better and better quality, and lower and lower costs.
W. EDWARDS DEMING