SEO expertise is a core need for today’s online businesses.
TONY HSIEHWhat’s the best way to build a brand for the long term? In a word: culture.
More Tony Hsieh Quotes
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There’s a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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Your brand is your culture.
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Help inspire people to realize they are capable of changing the world.
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Problems are just mile markers. Each one we pass means we’ve gotten better.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it’s when things are going well it covers up a lot of mistakes and bad decisions because you’re growing so quickly.
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We asked ourselves what we wanted this company to stand for. We didn’t want to just sell shoes. I wasn’t even into shoes – but I was passionate about customer service.
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Whatever you are thinking, think bigger.
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it’s harder to turn quickly.
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Customer service shouldn’t just be A department, it should be the entire company.
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If you’re worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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Twitter is like hugging. Just because it’s hard to measure the return on investment doesn’t mean there isn’t value there.
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Be true to yourself. If you follow that principle, a lot of decisions are actually pretty easy.
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Stop chasing the money and start chasing the passion.
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It doesn’t cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it’s not what you say or what you do, but how you make people feel that matters the most.
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