Business is all about learning to balance the short-term, medium-term and long-term and I think it’s when things are going well it covers up a lot of mistakes and bad decisions because you’re growing so quickly.
TONY HSIEHThere’s a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
More Tony Hsieh Quotes
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Twitter is like hugging. Just because it’s hard to measure the return on investment doesn’t mean there isn’t value there.
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Don’t play games that you don’t understand, even if you see lots of other people making money from them.
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Problems are just mile markers. Each one we pass means we’ve gotten better.
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I believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
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A great brand is a story that never stops unfolding.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn’t based on external factors.
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Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
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The best businesses are really ones that can combine passion, profits, and purpose.
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We asked ourselves what we wanted this company to stand for. We didn’t want to just sell shoes. I wasn’t even into shoes – but I was passionate about customer service.
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Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it’s not what you say or what you do, but how you make people feel that matters the most.
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Most companies are very quick to hire and slow to fire, when really it should be the other way around.
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Envision, create, and believe in your own universe, and the universe will form around you.
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For me, my role is about unleashing what people already have inside them that is maybe suppressed in most work environments.
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Money alone isn’t enough to bring happiness… happiness is when you’re actually truly ok with losing everything you have.
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Just figure out what your personal values are then just make those the corporate values.
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