Whatever you’re thinking, think bigger.
TONY HSIEHThe problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
More Tony Hsieh Quotes
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If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn’t have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.
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For individuals, character is destiny. For organizations, culture is destiny.
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Don’t play games that you don’t understand, even if you see lots of other people making money from them.
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Envision, create, and believe in your own universe, and the universe will form around you.
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The problem when someone feels burned out, bored, unchallenged, or stifled by their work is not the job itself but rather the environment and playground rules given to them to do the job at hand.
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Zappos is a customer service company that just happens to sell shoes.
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Success is getting to a point where you’d be truly OK with losing everything you have and starting over.
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If there are too many competitors, even if you’re the best it’s a lot harder to win.
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Get the culture right, and everything else just falls into place.
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Stop chasing the money and start chasing the passion.
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Our customers call and e-mail us to say that’s how it feels when a Zappos box arrives. And that’s how we view this company.
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Your culture is your brand.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
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I view my role more as trying to set up an environment where the personalities, creativity and individuality of all the different employees come out and can shine.
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