Don’t be cocky. Don’t be flashy. There’s always someone better than you.
TONY HSIEHI believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
More Tony Hsieh Quotes
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There’s a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.
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Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
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Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.
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Success is getting to a point where you’d be truly OK with losing everything you have and starting over.
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Whatever you are thinking, think bigger.
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To never forget that the most important thing in life is the quality of life we lead.
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Without conscious and deliberate effort, inertia always wins.
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It doesn’t cost anything to say hi when you pass someone else in the hallway, whereas, most corporations if you pass you avoid eye contact.
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If someone is self-aware, then they can always continue to grow. If they’re not self-aware, I think it’s harder for them to evolve or adapt beyond who they already are.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it’s when things are going well it covers up a lot of mistakes and bad decisions because you’re growing so quickly.
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Whatever you’re thinking, think bigger.
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I’d rather spend money on things that improve the customer experience than on marketing.
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For individuals, character is destiny. For organizations, culture is destiny.
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Don’t play games that you don’t understand, even if you see lots of other people making money from them.
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I thought about how easily we are all brainwashed by our society and culture to stop thinking and just assume by default that more money equals more success and more happiness, when ultimately happiness is really just about enjoying life.
TONY HSIEH