I believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
TONY HSIEHI believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
More Tony Hsieh Quotes
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A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it’s harder to turn quickly.
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Stop chasing the money and start chasing the passion.
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What’s the best way to build a brand for the long term? In a word: culture.
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Whatever you’re thinking, think bigger.
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Customer service shouldn’t just be A department, it should be the entire company.
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I think the most important thing is just if you hire people whose personal values match the corporate core values – and not just the stated ones.
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The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn’t based on external factors.
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Without conscious and deliberate effort, inertia always wins.
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Chase the vision, not the money, the money will end up following you.
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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If there are too many competitors, even if you’re the best it’s a lot harder to win.
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Success is getting to a point where you’d be truly OK with losing everything you have and starting over.
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Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it’s not what you say or what you do, but how you make people feel that matters the most.
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If you’re worried about putting food on the table or putting a roof over your head, that stress is definitely will contribute to unhappiness, but once you have your basic needs met then incremental money.
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Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.
TONY HSIEH






