Your brand is your culture.
TONY HSIEHWhatever you’re thinking, think bigger.
More Tony Hsieh Quotes
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I made a list of the happiest periods of my life & I realized that none of them involve money.
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For individuals, character is destiny. For organizations, culture is destiny.
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Customer service shouldn’t just be A department, it should be the entire company.
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Stop chasing the money and start chasing the passion.
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Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees.
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Business is all about learning to balance the short-term, medium-term and long-term and I think it’s when things are going well it covers up a lot of mistakes and bad decisions because you’re growing so quickly.
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Zappos is a customer service company that just happens to sell shoes.
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Happiness is really just about four things: perceived control, perceived progress, connectedness (number and depth of your relationships), and vision/meaning (being part of something bigger than yourself).
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Inspire other communities and cities to reinvent themselves.
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Learn by doing. Theory is nice, but nothing replaces actual experience.
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Twitter is like hugging. Just because it’s hard to measure the return on investment doesn’t mean there isn’t value there.
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I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it’s a skill that you can apply in life in general, whether you end up in computer science or not.
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I believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.
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Whatever you’re thinking, think bigger.
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If there are too many competitors, even if you’re the best it’s a lot harder to win.
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