Bold botches are to be cherished.
TOM PETERSAuthority never matches responsibility. That’s one of the great myths and delusions of all times. Winning managers and individual performers at all levels know that effectiveness means building your own network and creating your own authority.
More Tom Peters Quotes
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Don’t ‘tolerate’ mistakes. Embrace them!
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Mastery is great, but even that is not enough. You have to be able to change course without a bead of sweat, or remorse.
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Business is about people. It’s about passion. It’s about bold ideas, bold small ideas or bold large ideas.
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Who comes first? Don’t be silly, says King Hal; it’s employees. That is – and this dear Watson, is elementary – if you genuinely want to put customers first, you must put employees more first.
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Knowing when to take your losses is an essential part of eventual success.
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Execution Excellence! (Show up on time! Leave last!)
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We’re going to see leadership emerge as the most important element of business – the attribute that is highest in demand and shortest in supply.
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People of all demographic categories and geographic regions will access a good digital library.
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The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
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All business success rests on something labeled a sale, which at least momentarily weds company and customer.
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David Ogilvy contends that the greatest ad copywriters are marked by an insatiable curiosity ‘about every subject under the sun.’
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If future competitiveness depends on treating people as an important part of the institution, the least respectful thing I can imagine doing to a human being is asking him to urinate in a cup.
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You can’t live life without an eraser.
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The common wisdom is that … managers have to learn to motivate people. Nonsense. Employees bring their own motivation.
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Integrity may be about little things as much or more than big ones.
TOM PETERS







